Contact Us

You can reach the editorial team at [email protected]. This page explains what we can help with, what we cannot, and what to include in your message so we can act on it quickly. Most of what arrives in our inbox falls into three groups: questions about how a bonus or withdrawal rule works, corrections to something we have published about a non GamStop casino, and complaints about an operator's behaviour. Each of those needs slightly different information from you.

We are an independent research and comparison publisher. We are not a casino, not a payment processor and not a regulator. We cannot open, close, unlock or fund an account for you, and we cannot release a withdrawal or overturn a confiscated balance. What we can do is explain the terms involved, point you to the right complaints route, and correct our own pages when they are wrong.

How to reach us

• General questions and feedback — email [email protected]. We read everything that arrives.
• Corrections — same address, with "Correction" and the page name in the subject line. Include the sentence you believe is wrong and, where you have one, a link to the operator's own terms page showing the current position.
• Operator or affiliate enquiries — same address. Commercial approaches are handled separately from editorial and are never a route to a ranking.

We do not publish a phone number or run a live chat. Written contact leaves a record, which matters when the subject is a disputed payout or a bonus term that has since changed.

What to include so we can actually help

1. The casino's exact name, and the page on this site you were reading.
2. Dates, in UK format (for example 14/03/2026), for deposits, bonus claims, verification requests and withdrawal requests.
3. Amounts in the currency of your account — pounds sterling if you hold a GBP account, otherwise the euro or dollar figure as shown.
4. The bonus terms as they appeared when you claimed: wagering multiple, game contribution, maximum bonus bet, expiry date and any cashout cap.
5. Screenshots or copies of the operator's replies, with your card numbers, full address and identity documents removed.

Please never send us identity documents, bank statements, card images or passwords. Source-of-funds evidence belongs with the operator's verification team, not with a publisher.

Commercial disclosure

Some of the casino links on this site are commercial. Where a reader signs up through one, Non Gamstop Casinos may earn a commission at no extra cost to the reader. That arrangement does not buy a position, a rating or a favourable sentence. Ratings and ordering are set editorially, and a brand that pays nothing can outrank one that does. If you think a page reads as though that line has been crossed, tell us and quote the passage — that is exactly the kind of message we want.

Questions about specific casinos we list

Most reader emails name one of the operators from our top list. Below are notes on the three most frequently asked about, including the limitations we would want you to know before you write in about them. Every offer figure here is the operator's own advertised headline, not a verified outcome, and all of them are subject to that casino's terms on the day you claim.

Betmica

Betmica sits top of our list and generates the most correspondence, largely because of the size of the advertised number: a welcome offer of 570% up to £5,700 plus 270 free spins. Readers write to ask whether that headline is realistic. The honest answer is that a percentage of that size is usually split across several deposits and carries wagering requirements, a maximum bonus bet and an expiry window — check each of those before depositing, because the cap on what a bonus balance can convert to withdrawable cash is often the term that decides the real value. Betmica is the one we point GBP-focused readers to most often, since the offer is quoted in pounds, which avoids a conversion step. Limitation: the advertised maximum is the ceiling for a reader depositing a large amount, and most players will never approach it; treat it as a structure, not a promise.

Kikibet

Kikibet's advertised welcome package is 350% up to £5,555 with 300 free spins. It comes up in reader questions mainly around free-spin mechanics: spin value, which slot the spins are locked to, whether winnings from spins carry their own wagering, and how long you have to use them. Those four details vary far more between operators than the headline spin count does. Limitation: a lower headline percentage than some rivals on this list, and as with any offshore brand, the free-spin terms can be revised without notice — the version you see on the day is the one that binds you.

Betninja

Betninja advertises £1,000 plus 100 free spins for new players, which is a plainer structure than the multi-thousand packages above it and easier to read against. We include it because a simpler offer is genuinely useful to someone who has not worked through wagering arithmetic before: a £1,000 ceiling with a flat spin count has fewer moving parts. Limitation: the headline is smaller, so readers chasing the largest advertised figure will look elsewhere, and a modest headline still tells you nothing about the wagering multiple — ask for that figure before you judge it.

Where the rest of our list sits

Casino	Advertised welcome offer	Headline currency	Editorial rating
Betmica	570% up to £5,700 + 270 free spins	GBP	10.0
Kikibet	350% up to £5,555 + 300 free spins	GBP	9.9
Betninja	£1,000 + 100 free spins	GBP	9.9
WinnerIsland	Up to €1,000 + 100 free spins	EUR	9.9
Zombillion	250% up to £4,000 + 200 free spins	GBP	9.9
Smash Casino	600% up to €10,000 slots package	EUR	9.8
Nightluck	805%, €6,400 + 280 free spins	EUR	9.5
CoinPoker	150% up to $2,000	USD	9.5
Rivo	1000% up to €10,000 + 25% cashback	EUR	9.5
Daytonaspin	255% up to £4,500 + 255 free spins	GBP	9.5

Ratings are our own editorial scores, not customer-review averages. Full write-ups sit on our non GamStop casino comparison.

Payment and withdrawal questions we are asked most

Money questions dominate our inbox, so it helps to know what we can usefully answer. We can explain how a mechanism normally works and what to check; we cannot confirm that a named method is live at a named casino today, because those lists change. Verify on the cashier page before you deposit.

• Cost of taking part — a minimum deposit, typically a small fixed floor, plus whatever the bonus terms require you to wager. A bonus is never free money if you must deposit to claim it.
• Debit cards and bank transfers — the familiar routes for UK customers. Card deposits are usually instant; bank transfers on withdrawal take longer and may pass through an intermediary.
• E-wallets — often the quickest payout route. PayPal is rarely offered by offshore operators, so do not assume it; check rather than plan around it.
• Cryptocurrency — common at non GamStop sites and central to a brand like CoinPoker, which quotes in dollars. Network fees and price movement between request and settlement are yours to absorb.
• Currency conversion — where the account is in euros or dollars, as with WinnerIsland, Smash Casino, Nightluck or Rivo, your bank or the operator applies a conversion margin on the way in and again on the way out.
• Withdrawal timing and limits — expect a review period before processing, plus daily, weekly or monthly caps. A large win against a low monthly cap is paid in instalments.
• Verification — KYC identity checks are standard, and source-of-funds checks are common on larger sums. Completing them early is the single most effective way to avoid a delayed payout.

Withdrawal disputes

If a payout has stalled, write to the operator's support first and keep the thread. Ask which specific term is being relied on and what document is outstanding. If the answer is unclear or the delay continues, escalate through the casino's own complaints procedure and then to the alternative dispute resolution body named in its terms — for casinos licensed in Curaçao or similar jurisdictions, that route is set out in the licence conditions. You can copy us in. We cannot compel anyone to pay, but a documented pattern affects how we write about a brand, and we do amend our pages when the evidence holds up.

What these casinos offer, in case your question is about games

Readers sometimes email asking whether a particular category exists at a site on our list. Broadly, the operators here run the same four groups, with differences in provider mix rather than in kind:

• Slots — the bulk of every library, including progressive jackpots. Return to player and volatility are the two figures worth reading: RTP is the long-run theoretical return, volatility describes how uneven the ride is. Bonus wagering usually counts slots at full rate.
• Table games — blackjack, roulette and baccarat in digital form. These frequently contribute far less to wagering, sometimes nothing, which is the term that catches most people out.
• Live dealer — streamed tables with human croupiers, typically excluded or heavily discounted for bonus purposes.
• Poker — a specialism rather than a given; CoinPoker is the entry on this list built around it.

Mobile play is browser-based at most of these brands, so the same catalogue is available on a phone, with occasional gaps in live tables on smaller screens.

The sportsbooks that sit alongside

Several operators on this list run a sportsbook beside the casino, and questions about the two often get tangled. The practical differences: sports markets cover pre-match and in-play betting, accumulators, bet builders, cash-out and esports, and they are priced in decimal odds — a 2.50 selection returns £25 on a £10 stake including the stake. Sports free bets usually carry minimum qualifying odds, commonly around 1.50 or higher, and the stake is not returned with the winnings. Casino and sportsbook may share one wallet or run separately; where the wallet is shared, casino bonus funds are generally barred from sports markets, and a sports bonus rarely clears through slot play. If your email concerns a bonus, tell us which product it came from.

Eligibility, licensing and what we will not discuss

You must be 18 or over to gamble. The casinos covered here are licensed overseas rather than by the Great Britain regulator, which is why they sit outside GamStop, the national self-exclusion scheme for Great Britain. That distinction matters: the Gambling Commission's consumer protections, its complaints framework and its advertising rules apply to Commission-licensed operators, and an overseas licence is not a substitute. Accepting British customers is not the same as being authorised to serve them. We also note that regulatory scope differs across the UK — GamStop covers operators licensed for the Great Britain market, and Northern Ireland's gambling law is separate. Verify a casino's current licence on its own site before depositing; we do not certify any operator as safe, and no site can guarantee a withdrawal.

One line we hold firmly: if you are currently registered with GamStop, we will not help you find a way around it. Emails asking for that get a single reply pointing to support. If a self-exclusion is no longer serving you, the routes worth knowing are deposit and loss limits, blocking software on your devices, and free confidential advice from GamCare on 0808 8020 133 or the National Gambling Helpline. Our responsible gambling page sets out exclusion periods and blocking tools in more detail. Gambling is not income and will not fix a financial problem.

How we form the views you are writing to us about

Our assessments are desk research, not play-testing — nobody here has deposited, wagered or withdrawn at these sites, and we never present an advertised payout speed as a measured one. We read the published terms, the licensing and ownership information an operator discloses, the payment and currency options listed at the cashier, the bonus conditions in full, and the game and sportsbook coverage. Where something cannot be confirmed, we say so rather than fill the gap. Commission does not affect position. Findings on this page were reviewed on 23/09/2026 by {{ author_name }}; terms move quickly at offshore casinos, so always check the operator's page against ours and tell us when the two diverge. More on our approach and who writes here is on the about page, and the rules covering use of this site are in our terms and conditions.

Response times and what happens next

We aim to reply within two working days. Corrections are checked against the operator's live terms before we change anything, so a factual fix can take a little longer than a straight answer. Commercial approaches are answered, but slowly, and never with a ranking attached. If your message is about money you believe you are owed, your first and most important step is the operator's own complaints process — writing to us is a useful second track, not a replacement for it.

If you are still deciding between the brands above rather than dealing with a problem, the more efficient move is to read the bonus terms of two or three side by side, focusing on wagering multiple, maximum bonus bet and cashout cap, and then email us with anything that does not read clearly. That is the question we are best placed to answer.